Today, the companies that are able to differentiate on the customer experience are a step ahead of the competition. But, in order for a company to successfully compete on the customer experience, executives need to work together to create a clear and consistent strategy. In this video, Brian Shepherd, TTEC’s president of customer strategy and technology services, discusses how C-level executives can combine their efforts to ensure that company objectives and technologies are integrated in order to meet the changing needs of their customers.
NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results