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Because there are more important things in life.

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Scale your workforce with Intelligent Virtual Assistants

Customers want to engage with companies across digital and voice channels, and expect consistency in their omnichannel experience. With rising labor rates and proliferating channels, Intelligent Virtual Assistants are the only cost-effective way to provide a superior CX.

From bots to Intelligent Virtual Assistants (IVA)

The Humanify Intelligent Virtual Assistant is a multi-skilled Digital Worker Factor (DWF) that blends AI, bot technology, and humanity to create a powerful and engage customer experience. Using bots to both guide and coach your agents, as well as directly engage your customers in context of their customer journey and digital body language. Brining the perfect mix of AI, human touch, and a dash of magic to every customer interaction.

  • Multi-skilled and multi-purpose
  • Scripted, but flexible
  • Integrated and scalable (Digital Worker Factory)
  • A single bot becomes smarter and smarter to handle multiple usecases
  • Rapid stand-up of new use cases
  • More cost effective over the long run

Interactions that matter

Our IVA solutions help create a hybrid workforce of both humans and bots to enable you to be there for your clients, 24x7 while freeing up human agents to deliver more valuable interactions.

  • Provide a resource 24x7 that can quickly and accurately engage with and answer your customers or prospects questions. Listen in both text and voice channels.
  • Free up your human agents to engage in more value-added interactions while automating the low value transactions.
  • Using digital body language and machine learning, empower your team to know what the next best action or offer they should be taking with your clients & prospects.
  • Know when to escalate to a Human Agent and be able to seamlessly transfer the member and the context of the interaction.
  • Ensure your customers have frictionless and similar experiences across all interactions with the brand.

Industry Solutions

From Healthcare to Automotive, see how we are helping redefine customer experience across different industries.

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Resource Hub

From Healthcare to Automotive, see how we are helping redefine customer experience across different industries.

Resource Hub

From Healthcare to Automotive, see how we are helping redefine customer experience across different industries.

Resource Hub

From Healthcare to Automotive, see how we are helping redefine customer experience across different industries.

Satisfaction
Retention
Protection
Affinity
Growth

What is Humanify Customer
Experience as a Service?

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Bot Solutions

RealPlay

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Agent Assist

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RealPlay

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Agent Assist

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Bot Solutions

RealPlay

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Agent Assist

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Growth Acceletator

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Service to Sales

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Proactive Marketing

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Recruiting

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Case Study

Superior member support

A leading health insurer overcomes new member
onboarding challenges with partnership strategy.

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Client Story

Data and Goliath

Using sophisticated analytics to fend off a bigger TV/Web rival.

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eBook

Speed and focus

Carmaker onboards service associates faster and better with next-gen training.

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Article

Training for greatness

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

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Case Study

Clean and lean

A cleaning products company realized it was spending too much time on routine financial planning.

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Start delivering amazing customer experiences

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Start delivering amazing customer experiences

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
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