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Louise Erven, Executive Director, Learning and Performance, TTEC Digital
Articles by this author
AI-Enabled Remote Training is the New Normal for Auto Company
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October 6, 2020
Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in the U.S. is expected to grow by $421.6...
Experiential Training Transforms the Training Landscape
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February 27, 2017
Even in the digital age, human interactions remain a critical part of customer satisfaction. Knowledgeable and experienced associates play a vital role in helping customers and driving loyalty. But...