Our Blog
Caleb Johnson, Executive Director, TTEC Digital
Articles by this author
Using Scripts to Get the Right Take on Your Customer Experience
Continue Reading...
May 31, 2017
There’s a constant effort to provide customers with the “best” experience. But what is the best experience? Even with a journey map in hand, there’s an inevitable push and...
Don’t Let Training Be a Compliance Risk
Continue Reading...
January 31, 2017
Many companies today are faced with the reality that cybersecurity is a critical issue and it is difficult to protect customer and employee data. Coupled with the rise of cloud technologies and an...