Four Digital Trends Disrupting the Insurance Experience
Digital technology is transforming every aspect of the property and casualty insurance space. Telematics, the sharing economy, big data, digital communications platforms, and an ever-changing competitive landscape have shifted the focus from products and process to a personalized customer experience.
And consumers are using insurance differently. P&C providers need to be ready to respond to changing needs and expectations with both technology and a comprehensive customer strategy when they interact with members. It’s not an easy task.
Read this white paper to learn four focus areas where the customer experience and technology intersect to help P&C insurers reducing cost and improve relationships.
New product opportunities to drive customer growth
How Telematics enables personalization at scale
The impact of usage-based insurance on pricing strategy
How Chatbots are being deployed for P&C customers
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