×

Article | Speech Technology

10 Best Practices for Making the IVR a Desirable Destination

Speech Technology magazine published an article written by Vicki Broman, Manager - Voice User Interface Design Team, on their Summer 2014 edition.  The article focuses on simplifying the IVR to reduce caller frustration.                                  
Read the full article here.

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
Winter Edition of Customer Strategist Journal Features Digital Transformations in CX
Executive journal from TTEC explores trends in customer experience design and delivery
latest news
latest news