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Interactions that matter

Our IVA solutions help create a hybrid workforce of both humans and bots to enable you to be there for your clients, 24x7 while freeing up human agents to deliver more valuable interactions.

  • Provide a resource 24x7 that can quickly and accurately engage with and answer your customers or prospects questions. Listen in both text and voice channels.
  • Free up your human agents to engage in more value-added interactions while automating the low value transactions.
  • Using digital body language and machine learning, empower your team to know what the next best action or offer they should be taking with your clients & prospects.
  • Know when to escalate to a Human Agent and be able to seamlessly transfer the member and the context of the interaction.
  • Ensure your customers have frictionless and similar experiences across all interactions with the brand.
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Solutions

Solution 1

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Case Study

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Read more Healthcare
Client Story

Data and Goliath

Using sophisticated analytics to fend off a bigger TV/Web rival.

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eBook

Speed and focus

Carmaker onboards service associates faster and better with next-gen training.

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Article

Training for greatness

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

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Case Study

Clean and lean

A cleaning products company realized it was spending too much time on routine financial planning.

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Contact Us

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Schedules Fourth Quarter and Full Year 2017 Earnings Release and Webcast of Investor Conference Call
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
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