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Hi, we’re ttec.

We bring humanity to our clients’ customer experiences.

We combine service design, technology enablement, and operational execution to deliver experiences that captivate customers and dramatically improve the bottom line.

Because in a connected, service-driven world, companies that infuse their customer interactions with humanity will win.

Humanizing digital + digitally enabling humans

We unite talent and technology to design, build, and deliver experiences that differentiate brands and captivate customers across the globe.

A picture-perfect experience

ttec digital and ttec engage give brands everything they need to deliver experiences that make customers smile.

Seamless Customer Journeys

Our consultants bring together customer, product, transaction and behavioral data to create an integrated view of the journey.

Omnichannel Knowhow

Our omnichannel platform recognizes the customer when she submits her email address to begin the chat.

Intelligent Virtual Assistants

Our IVA accesses the integrated knowledge base, to leverage product history and ratings to suggest the best products to meet needs.

Personalized, Contextual Answers

The IVA pushes product images and ability to navigate to the product pages to make it easier for the customer to act

Instant Channel Migration

The IVA doesn't have access to the knowledge needed to answer question and offers a seamless transfer in the customer's channels of choice

ttec digital

Bringing your customers’ needs into focus

consulting and technology

From strategic consulting and analytics tools that help brands understand the context of their customers’ journeys, to omnichannel technology that enables a fluid experience within and across channels seamlessly, ttec digital provides brands with the innovative thinking, technology, and expertise they need to delight customers 24/7, 365 days a year.

digital details  |  

digital use case

Seamless transfers of customers and their info to associates

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ttec enage

Capturing the hearts and minds of customers

care and growth services

Customers know it when they experience it: a beautiful interaction that is seamless, simple, and personalized. It feels like magic. It just works. But orchestrating a fluid cross-channel experience requires a careful balance of modern technology and thoughtful, knowledgeable people on the other end of the interaction.

engage details  |  

engage use case

How can we help you transform your customer experience?

Contact Us Solutions Resources and Client Stories

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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