Hi, we’re ttec.
We bring humanity to our clients’ customer experiences.
We combine service design, technology enablement, and
operational execution to deliver experiences that captivate
customers and dramatically improve the bottom line.
Because in a connected, service-driven world, companies
that infuse their customer interactions with humanity will win.
Humanizing digital +
digitally enabling humans
We unite talent and technology to design, build, and deliver experiences
that differentiate brands and captivate customers across the globe.
A picture-perfect experience
ttec digital and ttec engage give brands everything they need
to deliver experiences that make customers smile.
Seamless Customer Journeys
Our consultants bring together customer,
product, transaction and behavioral data to
create an integrated view of the journey.
Our omnichannel platform recognizes the
customer when she submits her
email address to begin the chat.
Intelligent Virtual Assistants
Our IVA accesses the integrated knowledge
base, to leverage product history and ratings
to suggest the best products to meet needs.
Personalized, Contextual Answers
The IVA pushes product images and ability to
navigate to the product pages to make
it easier for the customer to act
Instant Channel Migration
The IVA doesn't have access to the knowledge
needed to answer question and offers a seamless
transfer in the customer's channels of choice
Bringing your customers’
needs into focus
consulting and technology
From strategic consulting and analytics tools that help brands understand the context of their customers’ journeys, to omnichannel technology that enables a fluid experience within and across channels seamlessly, ttec digital provides brands with the innovative thinking, technology, and expertise they need to delight customers 24/7, 365 days a year.
digital details |
digital use case
Seamless transfers of
customers and their
info to associates
Capturing the hearts
and minds of customers
care and growth services
Customers know it when they experience it: a beautiful interaction that is seamless, simple, and personalized. It feels like magic. It just works. But orchestrating a fluid cross-channel experience requires a careful balance of modern technology and thoughtful, knowledgeable people on the other end of the interaction.
engage details |
engage use case