Taking CX to The Next Level

Scottsdale, AZ | April 15-17


Join TTEC and GE Healthcare

Taking CX to The Next Level… When Lives are at Risk

In today's world where exceptional CX is a true differentiator, just about every company is looking for ways to take their CX to the next level. That's even more essential for GE Healthcare, because the customer experience they deliver could mean the difference between life and death.

Join GE Healthcare as it shares its journey in finding and choosing the right partner to help them design, build and operate their new customer experience center and program. This partnership has led to development of a new location, redesigned training curriculum and knowledge management resources, elevated workforce management operations and delivery of a customer-centric culture that is driving improved performance. With 25 years of experience in the contact center world, Burg Hughes shares his best practices and lessons learned.

Join us April 16 for a Special Keynote Session.


Featured Speakers

Burgoyne Hughes

Call Center Operations Leader, GE Healthcare

Burg has over 25 years of contact center leadership experience in a variety of high pressure B2B and B2C environments. At Staples, he developed the North American quality assurance program and then pioneered their first multi-channel center for Staples.com. He then served as Vice-President of Consumer Service with Teleflora, driving industry leading service in an incredibly seasonal market. Burg later became Vice-President of Operations for BuySeasons Inc., where his teams regularly earned BixRate's Circle of Excellence Award, placing their service in the top 2% of online retailers.

Burg currently serves as Call Center Operations Leader for GE Healthcare where his team is faced with life and death situations every day as they provide support to hospitals using GE's advanced medical equipment.

Jim Ziaja

Vice President of Healthcare Solutions, TTEC

Jim, Ziaja, Vice President of Healthcare Solutions at TTEC, specializes in working with payers, providers and medical device manufacturers improving the member experience, sales programs, and clinical services. Solutions often incorporate multichannel capabilities ranging from CRM systems, strategy services, social media, and learning innovation, and contact center services.

Prior to joining TTEC, Jim spent 15 years with IBM Global Services developing an extensive background in engineering, technology, operations, and sales - both domestic and international. Jim has direct experience in outsourcing operations for healthcare, communications, manufacturing, and technology firms with both domestic and international operations. He has worked in the healthcare space on multiple levels (provider, payer, and pharmaceutical) with solutions being delivered from around the globe in transformational business process outsourcing.




9197 South Peoria Street
Englewood, CO, U.S.A

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

TTEC Announces Fourth Quarter and Full Year 2017 Financial Results
CX Innovator TTEC Selected as Finalist for Best of Enterprise Connect 2018
Humanify™ Digital Worker Factory Chosen for Delivering Innovation within the Enterprise Communications Industry
latest news
latest news