London, 7th Nov 2017 – TeleTech (NASDAQ: TeleTech), a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, today announced partnership with the CCMA to sponsor the 2017 European Contact Centre & Customer Service Awards, the largest and longest running awards in the European customer contact industry.
Now in its 17th year, the 2017 ECCCSA Awards are managed by the CCMA, the longest established UK call centre association, and have received entries from 17 countries. TeleTech are category sponsor of ‘Best Innovation in Business Transformation’ – a representation of how they continue to actively disrupt the Customer Experience (CX) space and help partners to transform their CX strategy into a reality across the EMEA region.
Iain Banks, VP, Client Partner for EMEA at TeleTech, said, “TeleTech is proud to sponsor the European Contact Centre and Customer Service Awards. The ECCCSA Awards are highly regarded for recognising brands that are leading the way in delivering exceptional service to customers and highlighting organisations that value their people, and continually innovate. Above all, the awards are a great opportunity to showcase how the industry is striving to raise standards year on year.”
Ann-Marie Stagg, Chief Executive of the Call Centre Management Association (UK) and chair of the judging panel commented; “We are delighted to have TeleTech onboard as a sponsor this year. The ECCCSA awards continue to see participating organisations repeatedly look to improve the customer experience, and operate efficiently and effectively.”
The awards dinner will be held on Tuesday 28th November 2017 at Evolution in London’s Battersea Park. Hosting the awards evening will be Fiona Bruce, the BBC journalist and presenter.
Discover how TeleTech is disrupting CX in the EMEA region, please visit: www.teletech.com/emea.
TeleTech (NASDAQ: TeleTech) is a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. TeleTech’s 48,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit www.teletech.com/emea.
The CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments. Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members. For more information visit https://www.ccma.org.uk.