It takes a lot of technology to createone great customer experience
Seamless, simple and fluid. That is what a customer expects when they
interact with your company. It is a lot harder than it looks to integrate
all of the systems - CRM, knowledge management, analytics, AI, and
communication platforms – into one best in class platform.
enabled all ways, always
We’ve built an agile, customisable, cloud-based platform that evolves with you and your customers. Humanify Technology Platforms offer best-of-breed omnichannel technologies including journey orchestration, productivity enhancing applications, knowledge management and CRM. A unified customer experience solution that supports all modes of interaction including human, digital-to-digital, and context driven AI.
- Single view of customer journey across channels
- Cloud-based tools and technologies
- Modular platforms that easily integrates with various infrastructures
- Capture and use customer data
Technology that grows
at the pace of your business
Our Humanify Technology Platforms enable a seamless customer experience within and across channels, including voice, chat, email, SMS, co-browse, social, and video. The soution is designed to let customers start an interaction in one channel then move seamlessly to another without having to repeat information. It is scalable based on client needs with a modular structure that enables incremental channels and capabilities quickly and cost effectively.
- Improve customer satisfaction for multi-channel customers
- Reduce total cost to serve and acquire
- Increase revenue growth and customer retention
- Future-proofed customer experience platform
Companies that deliver omnichannel interactions reduce customer complaints by 55 % and increase annual revenue by 24 % annually, compared to others.