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Video: Being Customer-Centric in Post-Privacy World

The E.U.’s General Data Protection Regulation went live in May, and companies are scrambling to keep up with new compliance regulations, while consumers are adjusting to new protections.

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The Holidays, They Are a Changing

The annual phenomenon Black Friday has always been a mixed bag of emotions for shoppers. Many have all too fresh memories of bracing against the cold, pushing ahead of feverish crowds, and losing...

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Emotion Powers Technology Adoption

It’s unquestionable that consumers become emotionally attached to certain devices and technologies. For instance, a global survey of 8,000 people found that one-third of respondents said they...

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