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Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.

Customer Strategist Blog


Innovative strategies for building more profitable customer relationships.

AI and Bots

Recent Posts

AI Comes Alive at Leadscon NYC

AI and chatbots are driving forces in how businesses understand and assist their customers. These powerful and insightful tools are being applied in unique ways to meet needs throughout the...

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The Future of Contact Centers: AI and IoT-fueled Services

More than half of contact center leaders plan to enable Internet of Things (IoT) and artificial intelligence (AI) in the next year, signaling a shift toward accelerated innovation in the contact...

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