TTEC
Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.

Customer Strategist Blog


Innovative strategies for building more profitable customer relationships.

Recent Posts

Trust Never Goes Out of Style, Says New Research

Trust is the foundation for any healthy relationship. So why is it so challenging for businesses to establish this fundamental virtue with customers? According to Accenture’s newest global...

Continue Reading...
The Holidays, They Are a Changing

The annual phenomenon Black Friday has always been a mixed bag of emotions for shoppers. Many have all too fresh memories of bracing against the cold, pushing ahead of feverish crowds, and losing...

Continue Reading...
POLITICO Makes Users a Part of the Team

Catering to about 26 million unique visitors a month on its U.S., political news website POLITICO has become a go-to resource for people looking to keep up with the ins and outs of Washington....

Continue Reading...
Emotion Powers Technology Adoption

It’s unquestionable that consumers become emotionally attached to certain devices and technologies. For instance, a global survey of 8,000 people found that one-third of respondents said they...

Continue Reading...
AI Comes Alive at Leadscon NYC

AI and chatbots are driving forces in how businesses understand and assist their customers. These powerful and insightful tools are being applied in unique ways to meet needs throughout the...

Continue Reading...
The Future of Contact Centers: AI and IoT-fueled Services

More than half of contact center leaders plan to enable Internet of Things (IoT) and artificial intelligence (AI) in the next year, signaling a shift toward accelerated innovation in the contact...

Continue Reading...
Contact Centers Are Still Popular, but Satisfaction Remains Mediocre

Despite industry efforts to make improvements, customer satisfaction with contact center interactions haven’t changed in the past year, leaving lots of room for improvement. According to new...

Continue Reading...
Does Your Experience Strategy Need a Makeover?

It’s no secret that to be successful, companies must deliver excellent customer experiences. Companies, however, can’t rely on experience strategies of the past. Linear, episodically...

Continue Reading...
My Summer 2017 CX Reading List

Summer is the perfect time to catch up on some good books. Slower workdays and vacation time mean that people are looking for interesting reads. Though it is tempting to grab the latest Clive...

Continue Reading...

Pages

Stay up to date with the most current
news and trends in Customer Strategy.

SUBSCRIBE NOW