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Employee Experience
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What’s In a Name?
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August 6, 2018 by Elizabeth Glagowski, Editor in Chief, Customer Strategist Journal|Employee Experience
There is a discussion brewing among contact center leaders about what to call the front-line employees who handle calls and other customer interactions. Historically they have been referred to as ...
Podcast: Are You Taking Employees for Granted?
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The employee experience is as important, if not more, than the customer experience. TTEC’s Jeff Marcoux sits down with resident employee Learning & Performance Rockstar Lamont Exeter to...
A Customer Experience Wish List for 2018
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As we say hello to 2018, certain business practices and trends are sure to follow us into the New Year. For instance, personalized experiences, meeting customer expectations, and protecting...
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