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In the March edition of the CX in Action newsletter we sit down with Olaf Hermans and learn about value creation for ongoing customer interaction as well as take a look at a more effective measure of loyalty in this month's 'Disruptive Idea'. Find out what can be done to prepare for the future of customer experience as well as take a look at how Godiva transformed its in-store experience to overcome new challenges.
This month, learn the new definition for CX in this month's 'Disruptive Idea' and also learn from Anthony 'Tas' Tasgal about the dangers of arithmocracy and the importance of story telling. Take a look athe 5 Ways to Achieve ROI in CX and see how customer-centric your organization really is.
This month, the CX in Action newsletter takes a look at the 10 principles behind customer value creation and how leading brands in Spain are working together to create exceptional customer experiences. We also take a look at how companies need to move past shiny objects and create holistic ominchannel strategies and sit down with Dr. Jack Zenger to learn why it takes great leaders for great customer experiences.