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Our solutions

Call center outsourcing

Deliver exceptional customer experience by outsourcing your contact center

Today, customers have multiple ways to get in touch with a brand — voice, email, chat, social media, video. If they have a negative experience, they can tell the whole world about it with just a click of a button.

Not so surprisingly, these challenges are quickly turning into a headache for leading brands across the globe. That’s why so many are turning to call center outsourcing vendors for help managing their customer care operations.

The benefits of partnering with a call center outsourcing vendor are numerous

Call center outsourcing vendors live and breathe the customer experience every day. They are devoted to keeping up with the latest trends. And they are experts at taking the pressure off by helping brands manage their customers’ mounting service expectations.

 
 

eBook

Which Shore is Right for You?

As the number of ways that customers can contact a brand continues to multiply, so does the number of options brands have for managing their customer care operations. A call center outsourcing vendor can help you decide which model – whether its offshore, onshore, at-home, or a combination of them all – is best for your business and your customers.

To learn more about the benefits of partnering with a call center outsourcing vendor, and all the different models available to your brand, download our eBook “Outsourcing: Which Shore is Right for You?” Inside, you’ll discover:

  • The financial and customer benefits of call center outsourcing
  • All the pros and cons of the different call center solutions
  • Real-world examples of each of the solutions in action

Download eBook

 
 

 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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