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Five Steps to Improved Employee – and Customer – Technical Support

 

How to empower your employees with better internal technical support services

Customers aren’t the only ones frustrated by inefficient technical support services. But, as brands focus on improving the customer experience, the employee experience can be easily overlooked.

While making that mistake might not seem like a big deal, it can be detrimental to business. It’s a lot harder to impress customers when employees are frustrated by inefficient internal processes.

This article uncovers five ways to transform your internal technical support solutions so that you can drive better customer experiences.

The tips include:

Develop persona-based architecture

Implement journey orchestration

Add convenience with services centralization

Connect users with social collaboration

Understand what’s working with analytics

 

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