AI & Bots

A human approach to automation


The power of automation with the empathy of human touch

The promise of automation is compelling. Reduce costs, simplify the process, and give customers what they want—the ability to self-serve and get their questions answered on their terms. However, the secret to differentiation lies in the ability to combine the power of automation with the empathy and compassion of the human touch.

We approach channel migration holistically. We look at the entire customer journey and identify the processes and situations where automation makes sense – and where it should be avoided. Our teams provide the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can’t solve their issues themselves, human support isn’t far behind.


Our ideas


To Bot or Not to Bot

How to balance human interaction with automation as AI takes hold in business.

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How Can I Help You?

What to expect from the rise of messaging apps and chatbots.

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Humans in the Digital World

Discover what the customer experience gurus are predicting for the future.

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Are you ready to Humanify your customer experience?

Contact us



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9197 South Peoria Street
Englewood, CO, U.S.A

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
Winter Edition of Customer Strategist Journal Features Digital Transformations in CX
Executive journal from TTEC explores trends in customer experience design and delivery
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