In the News
Banking CIO Outlook
Top 10 OmniChannel Solution Providers - 2019
TTEC named a Top 10 Omnichannel Solution Provider by Banking CIO Outlook
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CNBC
The top 25 companies offering work-from-home jobs in 2019
TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019
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Training Industry
The Equation for Engaged Employees: Gamification, Bots, Machine Learning and Human Intellect
Lamont Exeter, VP, TTEC Digital, describes smart strategies in learning and performance that drive employee engagement
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Destination CRM
CRM Magazine Names 2018 Customer Service Leaders
TTEC has been named a 2018 CRM Service Leader for Contact Center Outsourcing
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Entrepreneur
Here's What We Learned When We Surveyed the 100 Top Companies for Remote Jobs in 2018
Michael Wellman, TTEC’s Chief People Officer, shares perspectives on work-at-home opportunities
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Business 2 Community
The End All Be All of B2B Marketing (Exchange)
In this article, Jeff Marcoux, TTEC’s VP of Product Marketing and marketing professor, discusses the importance of personalization
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Sales & Marketing Management
3 Ways Customer Data Can Increase Workplace Efficiency
In this article, Judi Hand, chief revenue officer for TeleTech, uncovers 3 ways customer data can increase workplace efficiency.
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Contact Center Pipeline
TeleTech Learning and Performance
Innovative training and development programs built, tested and lived in-house.
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MyCustomer
Why Martech must be Invisible- and Three ways to Achieve it
In this article, Steve Pollema, senior vice president of TeleTech’s Customer Technology Services division, on how technology and strategy work as a balancing act and how invisible technology can be seen.
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Medium
4 Keys to Breeding Employee Brand Advocate All- Stars
In this article, Judi Hand, chief revenue officer for TeleTech, uncovers 4 steps to building an army of ambassadors.
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Observer
Automation is the Spark That Company Cultures Need
In this article, Steve Pollema, senior vice president of TeleTech’s Customer Technology Services division, uncovers how automation is the future of work and how it’s affecting company culture in a positive way.
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Sales Hacker
How to Prepare Your Sales Team for AL Adoption
In this article, Jonathan Gray, SVP of Marketing for TeleTech’s Growth Services division, gives 4 tips on preparing for the future of sales.
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Medium
How to Boost CX Using Speech Analytics
In this article, Steve Pollema, senior vice president of TeleTech’s Customer Technology Services division, gives 4 tips on how to boost CX speech analytics.
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Business.com
Metrics Are Great, but Here Are 4 Ways Measurement Makes It Better
In this article, Marty DeGhetto, COO and EVP of TeleTech, uncovers four ways to make metric measurements better.
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Multichannel Merchant
Why Account-Based Marketing is Essential for B2B Sales
In this article, Judi Hand, chief revenue officer for TeleTech, uncovers the advantages of using account based marketing.
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Sales and Marketing Management
4 Ways to Make B2B Sales as Smart as B2C Sales
In this article, Jonathan Gray, SVP of Marketing for TeleTech’s Growth Services division, uncovers four ways to make b2b sales as smart as b2C Sales.
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Salesforce Blog
Three Tools to Quickly Boost Your Website Conversion
In this blog, Jorge Chediak, managing director of Revana Digital, a TeleTech Company, talks about the tools needed to quickly boost your website conversion.
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Smart Customer Service
3 Ways Companies Can Go All-In on Their Cloud Transitions
In this article, Steve Pollema, senior vice president of TeleTech’s Customer Technology Services division, explains three ways to go all-in on cloud transitions.
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B2B Marketing
3 Steps to Account Based Marketing Breakthrough
In this article, Steve Pollema, senior vice president of TeleTech’s Customer Technology Services division, explains three ways to go all-in on cloud transitions.
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Smart Customer Service
3 Ways Companies Can Go All-In on Their Cloud Transitions
In this article, Marty DeGhetto, COO and EVP of TeleTech, offers three suggestions for companies looking to create engaging workplaces.
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Innovation Enterprise
Finding Moments of Truth in a Technology Minefield
In this article, Judi Hand, chief revenue officer for TeleTech, uncovers three ways to find moments of truth, and how to put them into practice.
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IT Pro Portal
A platforms strategy is the only way to win in customer service
Steve Pollema, SVP for TeleTech’s Technology Services division, explains how organizations with strong omnichannel strategies are able to retain the most customers.
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Business 2 Community
Automated Customer Service Works Best When Tech and Humans Join Forces
In this article, Judi Hand, chief revenue officer for TeleTech, explains how combining automation with manual options can enrich customer experiences.
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Marketing Tech
5 easy ways to get more out of your B2B marketing data
In this article, Jonathan Gray, SVP of marketing for TeleTech's Growth Services division, uncovers five ways businesses can leverage customer data for their B2B marketing efforts.
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Destination CRM
Drive Success With an Intelligent Contact Center
Steve Pollema, senior vice president of TeleTech’s Customer Technology Services division, explains how advanced customer experience technologies can significantly upgrade customer experiences, leading to increased revenue and loyalty.
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Business 2 Community
6 Ways Customer Retention Promises LT Business Growth
Mike Haley, SVP and global business development leader at TeleTech, offers six reasons why brands should spend more time focusing on customer retention.
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Cision
3 Tactics to Get the Most Out of Martech Stack
Jonathan Gray, senior vice president of marketing for TeleTech’s Growth Services division, uncovers how brands can optimize their martech to exceed their business goals.
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PerformanceIN
Finding and Using the Data Gold Nuggets You Need
Jorge Chediak, managing director of Revana Digital, a TeleTech Company, uncovers simple steps marketers can take to extract valuable customer insights from their customer data.
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SEMrush
Marketing With A.I: 4 Real-Time Strategies to Connect With Customers
Judi Hand, chief revenue officer for TeleTech, summarizes 4 AI strategies marketers should consider when planning for the future.
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Business.com
Build Value, Not Valuation, Within Your Company
Decision-making and planning strategies focused on the customer as the core of the business will drive exceptional value and company growth.
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Medium
Marketers: 3 Pieces of Advice, Courtesy of the Trump Campaign
In this article, Jonathan Gray explains three things businesses can learn from Trump's campaign marketing tactics.
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Ryan Strategic Advisory
TeleTech Acquisition of Atelka Signals Ongoing Interest in Northern Nearshore
Peter Ryan, a well-known CX expert and industry analyst, posted his positive commentary about TeleTech’s recent acquisition of Atelka and strengths of the Canadian market right now.
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Kapost
4 Ways Using Predictive Analytics Can Answer Your Sales Woes
Jonathan Gray, senior vice president of marketing for Revana, uncovers four ways brands can focus their predictive analytics strategies.
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CMO
4 B2C Best Practices To Grow Your B2B Market Share
Judi Hand, president and general manager of Revana, explains four ways that businesses can leverage consumer marketing technology to grow market share.
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Interview
“Bulgaria also has a great potential outside the traditional BPO services”
Interview with Thomas Monaghan, General Manager for Bulgaria and Macedonia of Sofica Group.
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MyCustomer
The Impact of Employment Reform on the Customer Experience
Martin DeGhetto, executive vice president, customer management services, discusses the impact employment reform is having on customer experience.
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EyeOnSales
Target Your Customers With These 4 Multichannel Tactics
Jonathan Gray, senior vice president of marketing for Revana, provides examples of multichannel techniques that help the most in sales and marketing efforts when targeting customers.
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CEO.com
Strength In Numbers: How Outsourcing Boosts ROI
Judi Hand, president and general manager of Revana, gives insight into why companies should consider outsourcing to help boost ROI.
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Inc.
Why Uber and Lyft Will Have a Short Lifespan
Don Peppers, leading marketing and customer strategist, discusses how ongoing technological innovation will make modern business models obsolete in less than a generation. Read the article here>
Managed Healthcare Executive
Five ways to better prepare for open enrollment
Pat McCaffrey, senior vice president of healthcare services, provides five suggestions of what insurers can do to better prepare for taking members through open enrollment. Read the full article from Managed Healthcare Executive here >
Speech Technology
Why the Need for Speech Technology Is Greater Than Ever
Vicki Broman talks about why this is an exciting time for speech technology, and why it will be even more thrilling as the technology unfolds. Read the article here>
ABA Bank Marketing
Disruptors and Retail Banking
Don Peppers, leading marketing and customer strategist talks about a banking model fueled by trust and empathy. Read the article here>
Learn more about our financial services experience here
Contact Center Pipeline
Is Your Customer Journey Worth the Trip?
In the October issue of Contact Center Pipeline, TeleTech Technology’s Maurice Da Silva provides best practices for an organization’s mobile strategy to make a customer’s journey worth the trip. Read the full article here>
CMO
Why humanity and honesty are vital to customer engagement
Don Peppers, leading marketing and customer strategist shares his views on how automated and digital marketing change the nature of customer value. Read the article here>
CAREEREALISM
3 Ways TeleTech Reveals Its Talent Brand To Applicants
TeleTech was featured on CAREEREALISM, an online career advice magazine, about the ways the company reveals its talent brand to job applicants. In the article, Human Capital SVP Ed Baldwin discusses how TeleTech leverages its corporate culture and values to find the right fit during the recruiting process. Read the full article here>
IGNITES
Legg Mason gives interview about rogenSi Sales Training
Legg Mason's Head of Global Marketing, Matt Shiffman recently gave an interview at an industry conference about how rogenSi, a TeleTech company, is helping their global asset management firm achieve double sales in five years. Download the full transcript here>
CMSWire
From Star Wars to Marketing: Challenges for Technology
CMSWire published a roundup of TeleTech’s e-book, The Technology of Us. The article titled, “From Star Wars to Marketing: Challenges for Technology,” highlights six pieces from the e-book’s contributors including an intro from TeleTech CEO Ken Tuchman. Read the full article here>
CIO Review
eLoyalty: Furnishing Collaborative, Personalized, and Exceptional Customer Experience Culture
eLoyalty, part of TeleTech’s Customer Technology Services division, was featured in the cover story of the December issue of CIO Review Magazine. In the article, eLoyalty president Steve Pollema discusses the company’s focus on outcomes for clients and the importance of an exceptional customer experience. Read the full article here>
Forbes
Ken Tuchman's TeleTech Helps Companies Create Customer-Centric Capabilities And Culture
Loyalty360
TechnologyAdvice
The Most Important Voices in Customer Loyalty
Don Peppers, founding partner of Peppers & Rogers Group, was named one of the “Ten Most Important Voices in Customer Loyalty” by TechnologyAdvice. See the full list>
Bloomberg Businessweek
Newsday
Small Business: Customer loyalty programs that work
Don Peppers, founding partner of Peppers & Rogers Group, had the lead quote in a recent Newsday article about the importance of differentiating customer loyalty programs. Find the article here>
ABA Bank Marketing and Sales
Trust Pays Off
Don Peppers, founding partner of Peppers & Rogers Group, was recently featured in an ABA Bank Marketing and Sales article. The article focuses on how financial services companies can benefit from "trustability". Read the full article>
banking.com
Consumer Rule: Responding to the Demand Economy
If your bank can’t respond to the demand economy, you may become extinct.
Ron Wince, President and General Manager of TeleTech Consulting Services, explains why. Read the full article>
DestinationCRM
The Need to Provide a Zero-Defect Customer Experience
Read this article about the three key guidelines for offering superior retail service. Written by Ron Wince, President and General Manager of TeleTech Consulting Services.
Western Pennsylvania Healthcare News
It's 2014 — Welcome to The Symbiotic Patient-Provider Ecosystem
Western Pennsylvania Healthcare News published this article in their 6th issue of 2014. The article was written by Ron Wince, President and General Manager of TeleTech Consulting Services, and focuses on how healthcare providers can join a patient-provider ecosystem in the cloud. Read the full article>
Media Post
Customer Experience, The 'Now' Marketing Tool?
Transforming organizations into experiential, customer-focused entities. That is the topic of this article by Ron Wince, President and General Manager of TeleTech Consulting Services. Read the article>
Speech Technology
10 Best Practices for Making the IVR a Desirable Destination
Speech Technology magazine published an article written by Vicki Broman, Manager - Voice User Interface Design Team, on their Summer 2014 edition. The article focuses on simplifying the IVR to reduce caller frustration. Read the full article here>
American Express OPEN Forum
The Ultimate Guide to Making the Most of Business Conferences
Don Peppers, founding partner of Peppers & Rogers Group, was recently featured in an American Express OPEN Forum article. Click here to read the full article>
Becker's Hospital Review
Who Will Become The Digital Don Quixote for Healthcare Consumers?
Ron Wince, President and General Manager of TeleTech Consulting Services, recently wrote an article titled Who Will Become The Digital Don Quixote for Healthcare Consumers? for the publication Modern Healthcare. Download the full article>
Modern Healthcare
Embracing 'retailification' of healthcare
Ron Wince, President and General Manager of TeleTech Consulting Services, recently wrote and article titled Embracing 'retailification' of healthcare for the publication Modern Healthcare. Download the full article>